Annual Report 2024/25

Creating a greener, more prosperous, and more inclusive future for all through homes, independence, and opportunities.

Welcome

As we celebrate 30 years of Progress, our vision remains to ensure everyone has a place to call home and the opportunity to live their best life.

Our annual report brings this vision to life by sharing the experiences of our tenants and customers. It draws on personal experiences to demonstrate how important a home is to each and every one of us. It shows how social housing makes a positive difference to our society, our communities and the lives of people of all ages.

Jacqui De-Rose, Group Chief Executive

Forewords

30 years of making a difference

As an organisation, we are committed to our vision of ensuring that everyone has a place to call home and the opportunity to live their best life.

Read our vision, mission and values

30 years of building homes and neighbourhoods to be proud of

We are dedicated to positively impacting people’s lives and communities by providing high-quality homes. We build new homes that meet people’s needs and invest in our existing homes and neighbourhoods to ensure they are well-maintained, comfortable, and safe places to live.

Building homes and communities

30 years of supporting independence

We put our tenants and customers at the heart of everything we do, helping people build better lives, meet their individual needs, and support them to live independently through specialist supported housing, technology-enabled care, and other preventative and critical support services.

Supporting people to thrive

30 years of creating opportunities

We provide homes and support independence, but we also create opportunities to help people improve their quality of life. We support personal growth, education, and employment and put tenants at the heart of everything we do.

Image of Alex who is a Brighter Futures employee

Helping people and communities grow

An image of a lady with her child doing arts and crafts

30 years of being a strong organisation

We continuously improve and innovate to maintain a strong, resilient, and responsible organisation. We must uphold high governance standards, deliver value for money, and champion a diverse and inclusive culture for our people and communities.

Creating a greener, safer and more inclusive society

Progress in numbers