Our vision, mission and values

As we celebrate 30 years of Progress, our vision remains to ensure everyone has a place to call home and the opportunity to live their best life.

Image of a man stood at the front door of his house

Our vision 

To ensure everyone has a place to call home and the opportunity to live their best life.

Man and woman with positive smiles with Progress homes in the background

Our mission

Have a positive impact on people and communities by providing high-quality homes, supporting independence and creating opportunities.

Our values

People focused, woman looking at camera

We are people focused

People are at the heart of our business. By treating everyone fairly and understanding diverse needs and strengths, we can serve people better and provide services and opportunities that positively impact on lives of customers and colleagues.

Man smiling and talking to a woman

We are forward thinking

We work together to search for and implement innovative solutions and ideas that overcome challenges faced by our tenants, customers, communities, partners and colleagues.

Woman looking genuine

We are genuine

We are open and honest, with a friendly, enthusiastic and energetic way of working, which is true to what we stand for.

Progress team shot

We are expert

We use our knowledge, expertise and learning to invest in a positive future for all, and aim to excel in all we do to provide the best possible standards of service.

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We are collaborative 

We work in partnership with our tenants, customers, colleagues, local communities and other experts, bringing everyone together to achieve more.

Making a difference for 30 years