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Policies and reports

Find out more about how well we are delivering our Customer Promises, dealing with complaints, meeting our Tenant Satisfaction Measures and making sure we provide Value for Money

You can also read our strategies, which shape our services, and understand the policies that help us to deliver them fairly and transparently.

Tell us what you think

Let us know if you know how we can provide better services or improve how we do things.

We have a dedicated Customer Voice Team whose role is to understand and champion the voice of our customers.

They work with customers and tenants to understand ways we can make our services better and improve our customers’ experience.

Your feedback has shaped initiatives that have helped tackle key issues and improved how we deliver our services.