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Vision, mission and values

Our vision and mission

Our vision 

To ensure everyone has a place to call home and the opportunity to live their best life.

Our mission

Have a positive impact on people and communities by providing high-quality homes, supporting independence and creating opportunities.

Our values

People are at the heart of our business. By treating everyone fairly and understanding diverse needs and strengths, we can serve people better and provide services and opportunities that positively impact on lives of customers and colleagues.

We work together to search for and implement innovative solutions and ideas that overcome challenges faced by our tenants, customers, communities, partners and colleagues.

We are open and honest, with a friendly, enthusiastic and energetic way of working, which is true to what we stand for.

We use our knowledge, expertise and learning to invest in a positive future for all, and aim to excel in all we do to provide the best possible standards of service.

We work in partnership with our tenants, customers, colleagues, local communities and other experts, bringing everyone together to achieve more.