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Accessibility

Let us know if you want information in a different language or format.

We want to make sure you can receive services from us in a way that works best for you.

This might mean:

  • sending you letters in a different format or language
  • adapting the way we support you in person or on the phone
  • giving you additional support with managing your tenancy

Just let us know which options suit you best, and we'll make sure you get the support you need.

We'll also make our colleagues aware of your situation so that they can help and you won't have to explain it all again

إذا كنت ترغب، أو أي شخص تعرفه، في الحصول على معلومات من Progress Housing Group بلغة أخرى غير الإنجليزية، أو في شكل بديل مثل الصوت، أو الطباعة الأكبر، أو طريقة برايل، يرجى الاتصال على 0333 204555.

Aby uzyskać informacje na tej stronie w dużym drukiem, braille' a, audio i brytyjski język migowy, zadzwoń pod numer 0333 320 4555

Για πληροφορίες σχετικά με αυτή τη σελίδα σε μεγάλη εκτύπωση, μπράιγ, ήχο και βρετανική νοηματική γλώσσα καλέστε στο 0333 320 4555

有關此頁面上大字、盲文、音頻同英國手語嘅信息,請致電 0333 320 4555 

بڑے پرنٹ، بریل، آڈیو اور برٹش سائن لینگویج میں اس صفحے پر معلومات کے لیے براہ کرم 03333 204555

এই ওয়েবসাইটের তথ্য বড় মুদ্রণ, ব্রেইল, অডিও সিডি / টেপ এবং ব্রিটিশ প্রতীক ভাষায় 0333 320 4555 নম্বরে কল করে অনুরোধের ভিত্তিতে পাওয়া যাবে।

ਵੱਡੇ ਪ੍ਰਿੰਟ, ਬ੍ਰੇਲ, ਆਡੀਓ ਅਤੇ ਬ੍ਰਿਟਿਸ਼ ਸਾਈਨ ਲੈਂਗੂਏਜ ਵਿੱਚ ਇਸ ਪੰਨੇ 'ਤੇ ਜਾਣਕਾਰੀ ਲਈ ਕਿਰਪਾ ਕਰਕੇ 0333 320 4555 ਕਾਲ ਕਰੋ

I gael gwybodaeth ar y dudalen hon mewn print bras, braille, sain ac Iaith Arwyddion Prydain ffoniwch 0333 320 4555


Pour plus d’informations sur cette page en gros caractères, braille, audio et langue des signes britannique, veuillez appeler le 0333 320 4555


للحصول على معلومات حول هذه الصفحة في الطباعة الكبيرة، برايل، الصوت ولغة الإشارة البريطانية يرجى الاتصال على

0333 320 4555

 

 

At times, you might need help to make choices about your life or to make sure others hear what you have to say.

You may ask a friend, family member, or support worker to help you.

Please let us know if you want to be supported by a representative or advocate when you contact us. With your permission, we are happy to liaise with someone you nominate.

If you have any additional needs, such as mental health needs, autism spectrum conditions or a learning disability and feel that you need help to have your views and wishes heard and acted upon, we are happy to signpost you to an independent advocacy service in your area.  The role of an advocate depends on your situation and the support you want. But they are there to support your choices.

The majority of our tenancy information is available in accessible formats or on request including:

  • Large print
    Information in very large print with lots of spacing.

  • Pictorial
  • Clear print (Simple layout without images that is easier to read and print)

  • Easy read
    Information using photos and simpler words to make it easier to understand.

  • Audio or captions
    Information on our website is screen reader friendly and we can provide audio files. We also have captions on all our videos. 

  • Other languages
    Information in your first language.

We also offer BSL signing and interpretation services.

How we send you letters

We will always try to send you letters in your preferred format.

However, sometimes time-sensitive or certain communications may need to be provided in the standard format.

If English isn't your first or preferred language, you can use Language Line.

Language Line is free to use.

To use Language Line:

Phone 0333 320 4555 and ask for Language Line.

The colleague who answers will request language support, and will arrange for an interpreter to join the call.

Once connected to an interpreter, you'll have a three-way conversation with us to explain the problem in your language.

If you are a British Sign Language (BSL) user, you can use SignLive to connect to us through a BSL interpreter free of charge during our opening hours.

How to access SignLive

Just log in to the SignLive app on App Store Google Play  or a web browser and find us in the community directory.

The first time you use SignLive, you will need to complete a quick registration. This will keep your account secure and allow the team to call you back if needed.

You can also talk to us using SignLive at our reception desk at Sumner House in Leyland.

Please ask us if you’d like to use SignLive.

How SignLive works

Once registered, or when at our reception, you will speak to a BSL interpreter via video link.

The interpreter will then talk to our colleague, and will then sign their responses back to you.

All SignLive interpreters are highly qualified, have at least five years of interpreting experience, and are NRCPD-registered and DBS/PVG licenced.

SignLive is completely free to use when contacting us and hundreds of other organisations on the SignLive community directory.

You can also access SignLive for your own needs - find out more here. 

Our Leyland offices

Level access at Sumner House, Leyland House and Progress House.
Accessible toilets in all buildings
Accessible kitchen/dining areas at Leyland House and Progress House.
Wheelchair-accessible reception areas and meeting rooms at Sumner House, Leyland House and Progress House.
Lift access at Sumner House.
Private breastfeeding spaces at Sumner House, Leyland House and Progress House. 
Dedicated quiet/low-level noise and private spaces are available in all buildings. 

*Please note not all our spaces are wheel-chair accessible but we will do our best to accommodate any specific needs.

For our other spaces or if you have any questions about how we can support you, please get in touch with us.

Hearing

We offer SignLive services in all buildings. 

Visual

We have information available in high contrast, audio, Easy Read, and large print upon request. 

General

All employees undertake mandatory training in equality and diversity, health and safety and safeguarding.
We have evacuation procedures for disabled visitors.
We offer Language Line. 
We have information available in Easy Read upon request. 

 

 

We are committed to ensuring our website is accessible and inclusive.

Content and design

The site is designed to improve readability on multiple screen sizes and devices. The content has been written and formatted to make it accessible.

For example:

  • headings highlight sections of text

  • sentences are short, with the meaning at the beginning

  • links use meaningful text

  • forms can be navigated using the tab key

  • Alt tags

  • Use of HTML instead of PDF where possible.

Accessibility software

Below is a list of popular software that may be useful for customising this site to your needs. Some assistive technologies are free, and some are commercial but with free demos.

  • NVDA, is a free screen reader that is compatible with Windows and available in multiple languages.

  • VoiceOver, is a screen reader built into Apple's macOS and iOS, which allows users to access devices via spoken description and control the Mac using gestures, keyboard or Braille display.

  • Lynx browser, a free text-only web browser for blind users with refreshable Braille displays.

  • Links browser, a free text-only web browser for visual users with low bandwidth.

  • Opera browser, a visual browser with many accessibility-related features, including text zooming, user stylesheets, and image toggle. A free downloadable version is available. Compatible with Windows, Macintosh, Linux, and several other operating systems.

Get help

You can visit AbilityNet to alter the accessibility features of your computer to suit your needs.

Conformance status

When building this website, we have tried to ensure that everyone can use its content and services, regardless of their ability or disability.

The site design and build has taken into account the following guidelines:

The WC3 Web Accessibility Initiative (WAI)

The Disability Discrimination Act (DDA, part 3)

The site exceeds WAI single 'A' and is close to WAI 'AA' standards. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly for all people.

We are continually working towards complying with 'AAA' standard of the W3C Web Content Accessibility Guidelines. While we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all website areas.

Translate information on this website

You can translate information on this website using an online translator.

Although online translators can accurately translate individual words and phrases, they may not always be able to interpret the meaning of larger or more complex pieces of information.

Feedback

If you encounter any issues or have any questions regarding the accessibility of this website, please don't hesitate to report any problems to us.

Relay UK

If you have a hearing or speech impairment you can use Relay UK. Find out more on the Relay UK website.