As a disability confident employer, we are committed to supporting employees who have a disability or become disabled during the course of their employment. We display the ‘disability confident - committed’ symbol demonstrating that we meet the standard to encourage and make adjustments for applicants with disabilities.

As a level 2 accredited disability confident employer we are committed to:

• Interviewing disabled applicants who meet the minimum criteria for a job vacancy, considering them on their abilities
• Making every effort when employees become disabled to make sure they stay in employment
• Taking action to ensure that all employees develop the appropriate level of disability awareness needed to ensure that this commitment works.

The government wants services for all that are efficient, effective, excellent, equitable and empowering – with the citizen always and everywhere at the heart of service provision. With this in mind Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation.

The foundation of this tool is the Customer Service Excellence ® standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.

How does it work and what are the benefits?

Customer Service Excellence ® is designed to operate on three distinct levels:

1. As a driver of continuous improvement. By allowing organisations to self assess their capability, in relation to customer focussed service delivery, identifying areas and methods for improvement;
2. As a skills development tool. By allowing individuals and teams within the organisation to explore and acquire new skills in the area of customer focus and customer engagement, thus building their capacity for delivering improved services;
3. As an independent validation of achievement. By allowing organisations to seek formal accreditation to the Customer Service Excellence ® standard, demonstrate their competence, identify key areas for improvement and celebrate their success.

Progress Housing Group has received a Compliance Plus Customer Service Excellence accreditation. 

Customer Service Excellence was developed to offer companies and organisations a practical tool for driving customer-focused change. 

The foundation of this tool is the Customer Service Excellence standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. 

There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.

Progress Housing Group is proud to be an accredited Living Wage Employer.

This commitment ensures that all employees are paid at least the Living Wage as defined by the Living Wage Foundation according to the basic cost of living in the UK. This includes individuals who work on a regular basis at our premises for a subcontractor, such as cleaners or security staff.

Living Wage employers report improved morale, lower turnover of staff, reduced absenteeism, increased productivity and improved customer service. The Living Wage mark recognises and celebrates this leadership. To find out more about accreditation and the Living Wage mark, please click here.

Gas Safe Register is run by Capita Gas Registration and Ancillary Services Limited, a division of Capita Group Plc. It is the official gas registration body for Great Britain (GB) and Isle of Man, appointed by the Health and Safety Executive (HSE) for Great Britain and HSWI for Isle of Man.

Gas Safe Register replaced CORGI as the gas registration body in GB on 1 April 2009. The HSE carried out a review of gas safety in 2006 which, after consultation with the gas industry, engineers and the public, led to the decision to change to a new gas registration scheme. The sole focus of the register is on improving and maintaining gas safety to the highest standards.

NICEIC is the UK electrical contracting industry’s independent voluntary body, which regulates the training and work of electrical enterprises in the UK. The NICEIC is one of only a few providers given government approval to offer Competent Person Schemes to oversee electrical work within the electrical industry.

CHAS (The Contractors Health and Safety Assessment Scheme) was created by experienced health and safety professionals in 1997 to improve health and safety standards across the UK.​

In partnership with the Association of London Government (ALG), CHAS was a key developer of the core criteria held in the Approved Code of Practice which supported the Construction (Design and Management) Regulations 2007 (now recogonised as CDM 2015) and is a founder member of SSIP (Safety Schemes in Procurement). As one of the founders of third party accreditation we are not only a trusted advisor on health and safety compliance, we are an authority. We set industry bench​marks, provide assurance and reassurance, and offer best-in-class service​​s that are easy to use and cost effective.

This health and safety legislation was created to achieve the following aims: 

• To simplify health and safety contractor assessment by standardising requirements. 
• To allow companies to avoid undergoing health and safety assessments for every job.

CHAS has more than 900 public and private sector client organisations and 70,000 contractors registered on the CHAS database. 

Established in 1956, The RoSPA Health & Safety Awards offer organisations a prime opportunity to benchmark safety performance year on year and ensure consistent performance between sites. They also provide an effective route to demonstrate an ongoing commitment to raising health and safety standards.

The Telecare Services Association (TSA) is the representative body for the Technology Enabled Care (TEC)  industry in the UK.

TEC Quality is the accreditation that means we meet the highest level of the TSA's Quality Standards Framework (QSF) – these are a set of outcome-based standards developed to provide quality assurance. The accreditation ensures users receive a high standard of service that has been audited for Quality, Safety and Innovation. The TEC Quality accreditation is only given after inspections and audits are fully completed – this is done by a team of external, independent, auditors trained to ISO 19011 standards.

The TSA have almost 300 members, primarily from Local Authorities, Registered Social Landlords and private sector suppliers and recognises that TSA accredited members provide support to the majority of the 1.7 million service users who benefit from Technology Enabled Care Services in the UK.

Annually the TSA undertake member inspections against the criteria established within the QSF, and every three years accredited members undergo a rigorous full audit inspection to ensure that compliance is maintained.

Each year Progress Lifeline continue to successfully retain the TEC Quality (TSA Quality Standards Framework QSF) certification. Our audits are every February, and our compliance from the audit ensures that we are able to maintain the very highest standards in the provision of Technology Enabled Care across all of our services modules:

• TEC Monitoring
• Assessment of and Installation of TEC
• Response Services

We work to the high standards and targets set by the TEC Services Association (TSA), with whom we have been an accredited member since 2006.