Our people promise

We all have a personal responsibility to challenge discrimination and promote equality, diversity and inclusion.

At Progress, we are determined to ensure people are treated fairly and respected as fellow human beings. Many things are wrong in our society, but we are committed to ensuring we contribute to making it a fairer place for all.

Our employment offer is an important part of that commitment, and we are working hard to be better at creating opportunities for all. Our role as a social housing provider is to champion the right for everyone to have a decent home and to be supported so every individual can reach their potential. These principles are demonstrated in our values and how we work with tenants, customers and colleagues daily. Our offer is genuine; we truly want to improve the lives of our tenants and customers and create new opportunities for all. 

Jacqui De-Rose, Chief Executive

We aim to be an inclusive organisation where diversity is valued, respected and built upon, with an ability to recruit and retain a diverse workforce and board of management that reflects the communities we serve. Within this framework, the Group refers explicitly to measures it has in place to provide equality of opportunity and the facilities it can provide to its diverse workforce, tenant and customer base. Our Equality Diversity Inclusion Strategy sets out our EDI objectives.  

Customer Voice - We are committed to placing tenants at the heart of everything we do, ensuring that our activities have a positive impact on people and communities.

We learn from our tenants in many ways, like through tenant groups, surveys, digital platforms, community chats, local groups, and forums.

For 2023/24, we hosted 349 events with 3,662 attendees, including 1,587 independent living tenants.

We also significantly increased our investment in local communities, groups, and community-led projects, allocating £276,535, up from £197,376 last year.

Progress Futures - Working with our tenants and families to enhance opportunities, build capacity, and provide access to resources and support for those people who are particularly disadvantaged or vulnerable. This year we helped more than 1,401people at our community-based job clubs.

Our Brighter futures initiative which offers 6-month paid work placements at the Group provided 4 tenants with placements this year, with one participant securing a further 12-month fixed-term contract, and another securing a two-year apprenticeship – both at the Group.

In 2023/24, we held 17 apprenticeship courses, with 7 completed by tenants and the remaining by colleagues.

This year, we also successfully completed the MPT Steps project, which aimed to improve the employability skills of residents in some of Lancashire’s most deprived areas, supporting more than 300 people to improve their employment prospects, skills, and confidence, and back into employment.

We continued to be proud sponsors of Typhoons RUFC, Lancashire’s first inclusive rugby club.We also partnered with DFN Project SEARCH and Runshaw College for the third consecutive year. This initiative is dedicated to a supported transition-to-work programme that significantly impacts the lives of autistic young adults and young adults with a learning disability. This year, we welcomed 7 students to work in placements across the Group.

We are committed to enabling a sense of belonging to ensure our working environment reflects our equality, diversity and inclusion objectives. Our values and culture are vital to supporting this.

Over 70 of our senior leaders and managers completed a dedicated leadership programme in 2023, and we held values-led sessions rolled out across the whole organisation, welcoming many colleagues.

During 2023, we worked on raising awareness of our employee experience and unique employer offer, focusing on the Group’s values and culture. Our employer brand communications are inclusive and accessible, reflecting our colleagues’ diversity of origin, identity, thinking and lived experience. We held culture workshops across the organisation to understand our colleagues’ experiences and to inform our aspirational culture charter.

We are committed to valuing diversity, ensuring equality of opportunity, and recruiting and promoting based on merit and contribution.

We want to attract the best talent and recognise that placing diversity and inclusion at the heart of what we do will help us achieve this aim. We value and celebrate the qualities, background, perspectives and lived experiences that every individual can bring to a role.

An environment where people are treated fairly, based on their capability and contribution, and everyone is encouraged to be themselves and be supported in their career aspirations.

Training, support and development opportunities for people living with different abilities/challenges.

We monitor training to ensure that all employees receive equality of opportunity and, where appropriate, we provide colleagues with special lots of training facilities to enable growth, development and accessibility to compete or qualify for positions within Progress Housing Group.

We offer flexible and hybrid working patterns to ensure work-life balance.

Apprenticeships are a great way for the Group to ensure we are training our employees with the specific skills to meet the increasingly diverse needs of our services. We create apprenticeships at various levels, which may be the first job, a career, or a development change in your chosen career.

We consider creating apprenticeships when existing employees are promoted to undertake significant role changes or request support for professional qualifications when these meet the criteria of acquiring new skills and developing existing skills. We take our responsibility to develop the skills of young people seriously, and our apprenticeship programme is always popular.

We have committed to work towards Harry's Pledge, which includes making offices and community spaces we offer as accessible as possible, installing ‘Changing Place’ toilets in any new offices open to the public, and being a carer-friendly employer.

We are now a level 2 Disability Confident Employer;(external link) this means we can help eradicate mental health discrimination and play a leading role in changing attitudes for the better. 

We are committed to supporting employees who have a disability. We display the ‘disability confident - committed’ symbol, demonstrating that we meet the standard to encourage and make adjustments for applicants with disabilities.

Our Contract Management Framework has been developed to aid in the implementation of a Contract Management Standard across all Group business areas.

It will ensure we are proactive, compliant, efficient and effective in the management of the performance of our contracts and that desired outcomes and intended benefits are delivered over the term of any one agreement.

The Framework follows an eight-stage lifecycle plan, each dealing with a specific area in procuring and delivering goods and services and providing guidance and support for contract management processes.

The Group supports events and key dates to celebrate and raise awareness of diversity throughout the year. Colleagues are encouraged to share lived experiences and differing understandings of the world through our internal communications channels.

We also have several employee-led networks:

• Pride in Progress
• Roots
• Carers Together
• Meno Movers

As part of our commitment to help eradicate mental health discrimination, we have trained volunteer mental health first aiders and Wellbeing Champions.

As an employer, we are actively encouraging diversity at the board level through our award-winning programme; we are attracting more diverse talent to our organisation, and we continue to seek opportunities to open up conversations around race, diversity, representation, inclusion and belonging to ensure important issues are discussed, and consideration is given to how we can constantly improve.2023/24 was the second and final year for three individuals completing the Group’s Board Diversity Programme. Working with Housing Diversity Network (HDN) we support trainee NEDs to improve their skills with the aim of either becoming a part of the Group’s governance arrangements or moving successfully on to other boards and committees.

This year, two out of our three trainees have secured positions on our committees.

As part of this ongoing EDI work, we recently launched a new mechanism for colleagues and Non-Executive Directors to better understand how inclusive people felt Progress Housing Group was as a place of work.

Our most recent survey indicated areas for improvement, which generally consisted of increasing our diverse workforce, increasing our awareness and training, and improving our listening and identifying individual needs. Following analysis of the survey results, the following actions were suggested to enhance inclusivity in the Group: 

• The promotion of both unseen disabilities and impairments in general, including hearing impairments
• The high volume of respondents who have experienced some form of mental health illness indicates some form of training in mental health awareness would be beneficial
• More information on why we are requesting personal information and how and why this information is being used may increase reassurance and understanding and increase uptake in providing this information
• Expand visibility of the activity taken by the Group in support of diversity and inclusion to increase understanding and awareness of employees, Non-Executive Directors, customers and tenants as a whole.

In our workplace, we have 40 wellbeing champions who are a point of contact for colleagues experiencing a mental health issue or emotional distress.

We partner with DFN Project SEARCH, Runshaw College, South Ribble Borough Council (SRBC), Lancashire County Council, and the Department for Work and Pensions to offer young adults aged 17-21 with a learning disability or autism a year-long training and employment internship.

We hold a monthly information session for our supported living tenants, looking at different areas of their home and tenancy. These sessions provide information in an interactive and easy-to-understand way. The group of tenants currently meet using Zoom, which has developed a virtual community whilst helping to develop digital skills and confidence.

Areas covered by this group have included:

• Repairs and maintenance
• White goods and furniture
• Garden volunteers
• Health and safety.

We are proud sponsors of Lancashire’s first inclusive rugby club, Typhoons RUFC.

We are a founder supporter of Stop Social Housing Stigma, a national tenant-led campaign established in 2017 to help smash the stereotype publicity around social housing. We continue to actively support the campaign, promoting the value and benefit our tenants and customers bring to our communities.

Our Progress Futures service works to enhance opportunities, build capacity, and provide access to resources and support for those people who are particularly disadvantaged or vulnerable. 

We are committed to ensuring information for our tenants is accessible to all. This includes:

• Offering BSL interpreting services via SignLive
• Access to Language Line
• Plain English reviews of tenant communications as standard
• Easy Read training for employees
• Guidelines and training for employees on using inclusive and accessible language.

Where possible, we offer:

• Easy Read
• Audio
• Explainer videos with BSL
• Braille
• High contrast.

All communications are available in large print and plain language.

We are committed to supporting and enhancing our communities by supporting local charities and voluntary and community groups. In 2023/24 we significantly increased our investment in local communities, groups, and community-led projects, allocating £276,535, up from £197,376 last year. These funds supported 47 diverse projects including community gardens, youth activities, arts and crafts groups, food banks, and social activities for older people.

Our culture encourages colleagues to invest in their development, actively seek opportunities to grow themselves and their teams, share their knowledge and support others in their development.

Development opportunities have ranged from mandatory training and e-learning to coaching, mentoring, and career development programmes.

We have supported those who want to volunteer or gain qualifications and have run management and leadership training programmes to develop strong leaders across the business.

Continuous personal and professional development and support to develop achievable career plans

On-the-job training

Personal review and development planning

Coaching and mentoring – both from externally qualified and internal coaches and mentors

Apprenticeships - from level 2-7 relevant to role and specialist areas

Digital learning - formal learning resources available via our MYLO platform

Job shadowing - the opportunity to spend time with colleagues in other teams to understand how we work together towards our Strategic Plan.

Our most recent employee engagement survey had a 71% response rate, with an Engagement Index Score of 82% and a healthy Employee Net Promoter Score of +21(how likely employees were to recommend the organisation).

People told us that they are committed to Progress, work well with their colleagues, are and think their manager cares about their health and wellbeing.