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Progress Housing Group
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30 years of Progress
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Balanced scorecard
In this section
Policies and reports
Performance reports
Affordable homes programme expenditure
Annual Report
Balanced scorecard
Complaints and compliments
Consumer Standards
Current regulatory judgement
Customer insight
Customer Promises
Equality, diversity and inclusion
Financial statements
Gender pay equality
Housing Ombudsman's Complaint Handling Code Self Assessment
Performance overview
Safeguarding performance
Social value reporting
Tenant Annual Reviews
Tenant Satisfaction Measures
Tenants' Voice - Improving Services Annual Report
Tenant Voice - Scrutiny Reviews
Value for Money
Volunteer inspectors' reports
You said, we did
Policies
Strategies
The balanced scorecard is used to align our business activities with our vision and strategy and to monitor our performance against our goals.
Downloads
Balanced Scorecard Year End 2022/23
Balanced Scorecard Year End 2023/24
Policies and reports
Performance reports
Affordable homes programme expenditure
Annual Report
Balanced scorecard
Complaints and compliments
Consumer Standards
Current regulatory judgement
Customer insight
Customer Promises
Equality, diversity and inclusion
Financial statements
Gender pay equality
Housing Ombudsman's Complaint Handling Code Self Assessment
Performance overview
Safeguarding performance
Social value reporting
Tenant Annual Reviews
Tenant Satisfaction Measures
Tenants' Voice - Improving Services Annual Report
Tenant Voice - Scrutiny Reviews
Value for Money
Volunteer inspectors' reports
You said, we did
Policies
Strategies
