These standards are enforced by the Regulator of Social Housing (RSH) and apply to all social landlords, including councils and housing associations.
The new regulatory standards provide tenants greater rights and protections and help to improve the quality of social housing and the service tenants receive overall.
There are four standards, plus the Tenant Satisfaction Measures (TSM):
- The Safety and Quality Standard
- The Transparency, influence and accountability Standard
- The Neighbourhood and Community Standard
- The Tenancy Standard