We are committed to providing our customers with exceptional high-quality services.
April 2022 to March 2023
We received 560 complaints from tenants, with 53 resolved at the first point of contact.
We received 139 compliments.
Here are some of the things we have done following tenants feedback:
Tenants told us we had no lightbulbs in the property when they moved in; we now fit LED low-energy light bulbs to all rooms before new tenants move in, this helps to lower new tenants' energy bills.
Tenants told us that they were struggling to park outside their homes on the Lower Lane estate, so we invested more than £250k to improve parking, pathways, highways, and the community centre. We created numbered parking spaces on Tudor Drive and introduced traffic calming measures.
Tenants told us they were experiencing issues with people congregating in the large communal space behind their home; we installed a fence to improve privacy and security.