Policies

Our Aids and Adaptations Policy aims to help tenants with disabilities live independently and comfortably in their homes by providing necessary adjustments and adaptations. 

Our Allocations Policy is a set of guidelines that we use to determine how to allocate our homes in clear and fair way, prioritising those who need to move most and have waited longest. 

We are committed to preventing, detecting, and addressing fraud, money laundering, and bribery with a zero-tolerance approach. Our Anti- Fraud, Anti-Money Laundering and Anti-Bribery Policy sets out our high standards of governance and accountability.

We are committed to reducing and responding to anti-social behaviour through prevention, support, and enforcement. Our Anti-social behaviour Policy ensures everyone can enjoy their home and community.

Our Asbestos Policy sets out how we comply with regulations to protect everyone from asbestos-related risks.

Our Complaints Feedback And Redress Policy aims to provide the best possible service by addressing and resolving complaints effectively. We encourage feedback to improve our services and ensure a fair, transparent process for all customers.

Our Customer Volunteering Policy encourages and supports customers to volunteer with us. It outlines what volunteers can expect from the us and what we expect from volunteers.

Our Domestic Abuse Policy aims to support victims of domestic abuse by working with other agencies to provide a safe and abuse-free environment. It outlines the procedures for identifying, referring, and managing cases of domestic abuse to ensure victims receive the necessary help and protection. If you need help with domestic abuse, please contact us.

Our Electrical Safety Management Policy makes sure that all electrical installations in our homes are safe and well-maintained. It outlines the responsibilities and procedures to comply with legal standards and protect everyone from electrical hazards.

Our Fencing Policy outlines our responsibilities for repairing and replacing boundary fences. It makes sure that all fences are safe, well-maintained, and meet legal requirements.

Our Fire Safety Management Policy makes sure that all properties are safe from fire hazards. It outlines responsibilities, procedures, and compliance with legal standards to protect everyone.

Our Gas Servicing, Solid Fuel, and Heating Policy makes sure that all gas and solid fuel appliances in our homes properties are safe and well-maintained. It outlines responsibilities and procedures to comply with legal standards and protect tenants from potential hazards.

Our Income Collection Policy outlines how we collects payments from tenants to ensure financial stability and maintain high-quality services. It also explains how we take a fair, transparent, and supportive approach to help tenants manage their payments and avoid arrears.

Our Lifting Equipment Policy ensures that all lifting equipment in our properties is safe and well-maintained. It outlines responsibilities and procedures to comply with legal standards and protect everyone from potential hazards

We know that pets provide companionship, comfort and love and offer a way to contact others. Fit, healthy and well-cared-for pets can improve owners’ health and benefits and give an animal a secure and loving home.

Our Pets Policy explains what you need to do if you would like to home a pet. It makes sure that pets are kept responsibly, balancing the benefits of pet ownership with the need to prevent nuisance and maintain property standards.

Our Quality Policy makes sure that we consistently provide high-quality services and homes. It outlines our commitments to continuous improvement, stakeholder interests, and compliance with international standards like ISO9001.

Our Radon Policy makes sure our home are safe from radon gas, which can pose health risks. It outlines our responsibilities and procedures to monitor, manage, and reduce radon levels, complying with legal standards to protect everyone.

Our Reasonable Adjustment Policy makes sure that all customers, especially those with protected characteristics or vulnerabilities, have equal access to services. It outlines how we will adapt services to meet individual needs, helping tenants sustain their tenancies and promoting their wellbeing. 

Our Rent Policy makes sure that our rents are affordable, comply with legal and regulatory requirements, and that we are able to invest on our homes and services. It outlines our procedures for setting and reviewing rents for different types of properties.

Our Repairs and Maintenance Policy ensures that our homes are safe, well-maintained, and meet legal standards. It outlines our responsibilities for repairs and maintenance to provide a high-quality, responsive service for tenants.

Our Social Housing Tenancy Fraud Policy aims to prevent and address fraud in social housing. It outlines procedures for identifying, investigating, and taking action against illegal subletting and other fraudulent activities to ensure fair use of housing resources.

Our Starter Tenancy Policy outlines the conditions under which we offer starter tenancies which provides a probationary period for new tenants to demonstrate they can manage their tenancy responsibly before becoming assured tenants.

Our Succession Policy outlines the rules and procedures for transferring a tenancy to another person when the current tenant passes away. It ensures a fair and transparent process to determine who can succeed the tenancy.

Our Tenant Match Funding Policy helps tenants improve their homes by providing up to 50% of the cost for certain home improvements. 

Our Water Hygiene Policy makes sure that all water systems in our properties are safe and free from harmful bacteria like Legionella. It outlines our responsibilities and procedures to comply with legal standards and protect everyone from waterborne health risks.

Our Code of Conduct sets out the standards of behaviour expected from everyone who works for or represents Progress Housing Group. It aims to protect the our reputation and ensure that all actions align with our values and legal requirements.

Our CCTV Policy ensures that our CCTV systems comply with legal standards and protect individuals’ privacy. It outlines our responsibilities and procedures for managing, operating, and maintaining CCTV systems to keep properties and people safe and secure.

Our Equality, Diversity and Inclusion Policy aims to create a workplace where everyone feels valued and respected, regardless of their background or characteristics. It ensures fair treatment and equal opportunities for all employees, promoting a diverse and inclusive environment.

Our Health and Safety Policy makes sure that we comply with health and safety laws and promotes a safe environment for everyone. It outlines our responsibilities and procedures to reduce risks and prevent harm.

We are committed to the highest standards of governance, openness, and accountability. Our Raising Concerns At Work Policy make sure that employees and contractors can report illegal, improper, or unethical conduct without fear of retaliation. 

Our Shareholding Policy outlines the criteria and procedures for admitting and removing shareholders.