Our volunteer tenants play a vital role in checking the quality of our services.
We are always on the lookout for more volunteers, so if you would like to join us, please get in touch with our Customer Voice Team to find out more.
We provide training on what to do for each role, so don’t let that put you off.
Progress volunteers - community
Our community volunteers carry out a monthly check of the area they live in to let us know how the area is looking, what is good and what could be an improvement.
We use these comments to create actions to resolve immediate issues as well as help develop improvement plans for the local area.
Progress volunteers - homes
Our home volunteers help with quality checks on properties about to be let to new tenants. Sometimes, this will be a visit to a property or a virtual check using video and photographs. They comment on whether they would be happy to move to the property and what would make the property more attractive to new tenants.
Talk Back mystery shopping
Our Talk Back Volunteers provide feedback on their experience when contacting the Group by telephone or live chat. They let us know if their enquiry was resolved and if it was handled politely.
